FAQs

Where are you located?

We are based in Toronto, Canada. Our products are manufactured and distributed from multiple locations worldwide to ensure that they can be available to everyone.

What currency are your prices in?

By default, prices are in Canadian dollars (CAD). Our store also supports payments in EUR, GBP, and USD. To change the currency that our prices are displayed in, you can use the drop-down menu at the bottom of the page.

How much does shipping cost?

Please see our shipping policy for details.

Can I return or exchange an item?

Please see our refund policy for details.

I want a certain product with a particular Critter, but you don’t offer it. What gives?

We’re constantly adding new products and variations to our website. If there’s something you’d like to see, contact us and we’ll see what we can do.

I have a great idea for you. Can you turn it into a design?

Maybe! We’re always open to new ideas. You can share yours with us here.